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Frequently Asked Questions
Be confident that we possess insurance coverage to address any potential damage that may occur during the shipping process.
Our company utilizes advanced packing techniques since 2009, ensuring a high success rate of 100% in delivering delicate items.
With clients across Europe, USA, Canada, Australia, New Zealand, and the Far East, we have extensive experience in safely shipping fragile items worldwide.
Our satisfied customers have provided feedback, which can be reviewed on our dedicated feedback page 👈
Absolutely! We're incredibly proud to have been serving a worldwide community of players for over 14 years , crafting the most incredible musical instruments just for you.
The majority of our items are shipped from our warehouses located in the Middle East, while a select few items are shipped from the United States and Armenia.
Yes, we ship all over the world. Whenever you live in the US, Canada , Europe or the far east, we ship worldwide and for FREE!
Yes, we totally understand how crucial the sound is for our players. Your satisfaction is our top priority, and we've set up an easy return policy so you can shop with confidence.
It depends on where you are. Orders. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Each country has its own customs regulations. It is advisable to consult your local authority to determine if there are any customs fees applicable to the product you have purchased.
Please note that our shipping policy does not cover any custom or duty fees.